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ChatGPT’s role in transforming business operations outlined in a new roadmap from Info-Tech Research Group

Research group Info-Tech has released a new roadmap that provides guidance for organizations on strategically implementing ChatGPT to increase productivity. The latest resources offer organizations practical, research-backed steps to increase operational efficiency and decision-making accuracy using generative AI, while mitigating its risks.

TORONTO, May 10, 2024 /CNW/- Generative AI tools like ChatGPT promise to transform traditional workflows by streamlining tasks, automating research, and freeing up valuable time for other critical work. However, implementing such powerful technologies requires careful consideration of both their potential benefits and inherent risks. In response, Info-Tech Research Group, a global IT research and consulting company, published its latest study, entitled Use ChatGPT wisely to improve your productivitywhich offers IT leaders strategic insights and best practices on how to use ChatGPT to increase productivity while eliminating the risks associated with implementing AI.

Info-Tech’s latest research highlights the widespread popularity of AI among users, even amid growing concerns about its reliability. While the company does not recommend relying solely on ChatGPT, especially for tasks requiring detailed or authoritative content, it suggests that the tool can serve as a valuable source of inspiration and initial idea generation.

“For several years we have been examining productivity and asking ourselves whether tools and automation have made it a pointless activity. The rapid adoption of generative AI, mainly inspired by ChatGPT, brings the discussion to the heart of the matter, as the prevailing thought is that you’ll be most productive if you can get AI to do your work for you. says Barry Cousinsdistinguished analyst and researcher at Info-Tech Research Group. “Use ChatGPT wisely and you will accelerate towards your most effective and productive self. Artificial intelligence is your muse, helping you reflect on the external inputs of your own experience, character and insight as you discover your own conclusions. The AI ​​is the fool, the court jester, and you wear the crown.”

Organizations are encouraged to leverage the power of artificial intelligence to quickly generate engaging content on a variety of topics. However, the company recommends caution and reviewing ChatGPT results to ensure accuracy and appropriateness, supporting a responsible and diligent approach to AI implementation.

Info-Tech’s latest roadmap outlines five key generative AI flaws that are critical for organizations and IT leaders to understand as they consider integrating ChatGPT into their operations:

1. Sample deviation: The ChatGPT database does not fully reflect the global population, often skewed by the lower scientific standards of online sources.

2. Program moral attitude: The creators introduced a subjective artificial “morality” based on their own assumptions into the AI, influencing its reactions and potentially undermining its neutrality.

3. Ignorance bias: Software has a natural tendency to learn and reflect. Therefore, ChatGPT is non-adaptive and unable to learn from errors or changes.

4. Overton window bias: AI can manipulate content to fit socially acceptable norms at the expense of truth, sometimes creating content that is intentionally false or misleading.

5. Respect bias: People have placed undue trust in ChatGPT. Many users found ChatGPT’s claims to be “good enough” and chose not to verify responsive and expressive content for convenience.

Despite these challenges, Info-Tech’s roadmap maintains that ChatGPT offers a new era of digital productivity, equipping organizations with a powerful tool to streamline workflows, support collaboration, and unlock new levels of productivity. Please also note that ChatGPT’s insights are limited to data available up to specific dates, which may introduce a historical perspective bias that may impact the relevance and accuracy of the results. The company advocates a balanced approach that uses ChatGPT as a creative and efficient muse that requires careful validation of its results to ensure they meet current and future operational standards.

For an exclusive and timely comment from Barry Cousinsexpert in artificial intelligence and access to the whole Use ChatGPT wisely to improve your productivity design, please contact (email protected).

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About the Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading research and consulting companies, proudly serving over 30,000 IT and HR professionals. The company conducts unbiased, high-impact research and advisory services to help leaders make strategic, timely and informed decisions. For almost 30 years, Info-Tech has worked closely with teams to provide them with everything they need, from practical tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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For information about the Info-Tech Research Group or to access the latest research, visit infotech.com and connect on LinkedIn and X.

SOURCE Info-Tech Research Group